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POLICIES

PRIVACY POLICY

Our tough security and privacy policy keep your trusted information safe and private. Information can only be accessed by staff to assist you; access is only available to third parties if you have given written permission or is to assist in criminal investigations. Xpromall is the sole owner of information collected on this site and we guarantee that we will not sell, share, or rent your information to any third parties.

COLLECTING INFORMATION

By using Xpromall you authorize us to collect, store and use your personal information to

. Process your orders;

. Process your membership registration;

. Assist you in a customer service enquiry;

. Send you promotional material;

. Identify you on our forums;

. Assist in calculating commissions for; affiliate, dropship, wholesale or review programs;

. Verify your identity with our payment partners.

WHAT INFORMATION DO WE COLLECT AND STORE?

Registered email/ password /nickname/ IP address/ the date and time/ browser and operating system/ the URL you requested/ your PayPal email / your PayPal shipping address and other information. Some examples of why we need this information include assisting in pre orders, delivery, payment verification, promotions and newsletters, statistics on website use to aid in improving our customer experience and offering the most popular products. To contact you about sales, special offers and new site features, unless you have elected not to receive promotional communications in connection with this website. If you no longer want to receive our newsletter, you can click the unsubscribe link. 

Note: No one other than yourself can access your password, including our employees.

 

Return Policy

Xpromall General Item Return Policy - In most cases, items shipped from Xpromall can be returned within 30 days after delivery or 45 days after shipment if the delivery date is not traceable. If your order was shipped to Brazil or Russia, you can send it back to us within 60 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them. 

Please contact us before returning a defective item in order to receive the return shipping address and other instructions. Customers will only be charged once for shipping costs (this includes returns); No restocking to be charged to the consumers for the return of the product.

30 DAY PRODUCT GUARANTEES

Did your item arrive damaged, different or not working? If so, you are protected and can make a claim, the procedure is outlined below.

  1. Within 30days of receiving the product contact us with a photo or video explaining the issue and whether you want a refund or replacement.
  1. We will review the claim and contact you if we need more information.
  1. If Approved, we will refund or resend the item, you may also be asked to return the product.

Where do i send returns?

Please contact our Customer service at info@xpromall.com to get the return address.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we always provide the highest levels of responsiveness to you. 

The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, quality check and packaging. All orders are sent to the fulfillment centre for dispatch within 48 hours after the order is placed.
  • Shipping time: This refers to the time it takes for items to be shipped from our fulfillment centre to the destinations. International delivery usually takes about 7–15 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 10 and 20 days to arrive at their destination but can take longer from time to time. If your order is shipping to Brazil or Russia, it will take about 30 days to arrive at their destination but can take longer from time to time.